We take your privacy seriously and are committed to safeguarding your personal information. Emaar Hospitality Group LLC ("Company", "we" or "us") values you as our guest and is committed to protecting your privacy through our compliance with this policy. This policy describes the sources of your personal data that we may collect and our practices for collecting, using, maintaining, protecting and disclosing that information. Please read this policy carefully. By accessing or using our platforms, you agree to this privacy policy.
The information we collect may include: information you provide in forms (e.g. when registering, subscribing, using contact or enquiry forms, or requesting services), including name, email, phone number, nationality, address, identification, and payment details; records of your correspondence; and details of transactions you carry out through our Website.
We may automatically collect details of your visits to our Website (traffic data, location data, logs, resources you access), usage details, browser types, operating system, IP addresses, and information collected through cookies, web beacons and other tracking technologies. This helps us improve our Website and deliver a better, more personalised service.
We use personal information to facilitate reservations and bookings, manage loyalty programmes (e.g. U BY EMAAR), respond to your queries, send you information about our services and offers (you may opt out), personalise your experience, enable benefits from business partners, request feedback and respond to complaints, and for other legitimate business purposes as described in the full policy.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the contact section below.